Refund policy
Return & Refund Policy
We want you to love what you ordered. If something isn’t quite right, we’re here to help.
Returns
We accept returns on unworn, unwashed items with original tags within 30 days of delivery. Items must be in resellable condition and free from stains, odors, or signs of wear.
We do not accept returns on:
-
Final sale items
-
Gift cards
-
Custom or made-to-order items
Refunds
Once your return is received and approved, a refund will be issued to your original payment method. Please allow 3–5 business days for your bank to process the refund.
Original shipping charges are non-refundable, unless the return is due to a defect or fulfillment error on our part.
Free Return Shipping on Orders $65+
U.S. orders $65 and over qualify for free return shipping. We’ll provide a prepaid return label — just email us to initiate your return.
For U.S. orders under $65, customers are responsible for return shipping costs.
International Orders
At this time, we do not accept returns or exchanges on international orders.
If your international order arrives damaged or defective, please contact us within 7 days of delivery and we’ll make it right.
Shipping fees and any duties or VAT are non-refundable.
How to Start a Return
Email us at nocturnathreads@gmail.com with the subject line:
Return ORDERNUMBER
Please include your order number and the item(s) you’d like to return. We’ll take care of the rest.
Return Address
All approved returns should be sent to:
Nocturna Threads
P.O. Box 117
Kipling, NC 27543
United States
Returns sent without prior approval may not be accepted.